Vacation Rental Company operating in the US, Latin America, and Europe - $5M Revenue
property management system
Led analysis on immediate rollout of property management system implementation to identify gap between platform capability and business needs.
Led cross-functional team to design new business processes, modify existing business processes, and request technical changes to ensure smooth implementation of new system during critical partnership launch.
Conducted Impact vs Ease analysis with critical vendor to create a roadmap for ongoing enhancements to support business needs.
Worked with functional teams to facilitate creation of baseline operational reporting by 3rd party vendor.
Designed solutions using Periscope as a tool to enable operations where no workflow capability existed.
Standardized policy and designed and implemented solution for accurate owner payments utilizing reporting tool and strategic notifications.
salesforce.com requirements & solution design
Collaborated with functional leaders on general CRM requirements, vendor selection, and implementation partner selection.
Led detailed process requirements gathering and information required for development of high level solution design for implementation partner.
Facilitated collaboration between implementation partner, internal development teams, and key stakeholders during configuration and development phases.
Designed and prepared files for data migration from multiple legacy systems.
acquisition & transition support
Assisted in retrieving accurate data and creating reporting to assist with due diligence during acquisition.
Provided strategic support during initial migration of operational entities to new organization.
Providing process and system guidance during ongoing transition.