Global Supplier of Office Products & Services - $1.2B Revenue


high level trans-formational projects

Led team of managers responsible for transformational projects within the Business Sales Division accounting for 75% of Key Sales Operations Priorities.

Facilitated process and system design for incorporating Technology business into general sales cycle to increase sales, margin, and customer satisfaction.

Led cross-functional projects to address significant process gaps in the organization in Accounts Payable, Bid Process, Vendor Cost Increase, Pricing Compliance, and Order Entry.

Performed all data analysis, process mapping, communication, team logistics, and project management tasks for cross-functional, multi-level initiatives in Order to Cash.


salesforce.com requirements and design

Facilitated creation of Account Setup process and integrated dynamic interface and associated workflows.

Created Express Setup and account Archive/Reactivation design.

Implemented process for Account Maintenance requests to reduce turnaround time and increase accuracy and visibility.

Led collaborative design and implementation of multi-departmental Work Request process.


requirements and integration plans

Created integration plan between Salesforce.com and separate Pricing and Contract Compliance applications.

Led process requirements gathering and vendor selection for Contract Development & Lifecycle Management solution to be integrated with Salesforce.com.

Led process requirements gathering, vendor selection, and process design for bid writer software solution to be integrated with Salesforce.com and Contract Development & Lifecycle Management application.